Requirements:

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• Front Desk & Patient Administration

• Welcome and register patients professionally and warmly

• Manage patient bookings (walk-ins, telephonic, WhatsApp, and online)

• Maintain accurate patient records and files (paper and electronic)

• Prepare patient files, consent forms, and procedure documentation

• Ensure patient confidentiality in line with POPIA and HPCSA standards

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• Communication & Customer Service

• Answer and direct phone calls professionally

• Handle patient enquiries regarding services, bookings, and payments

• Manage follow-up calls, appointment reminders, and aftercare communication

• Handle patient concerns or complaints calmly and professionally

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• Billing & Financial Administration

• Process cash, card, and EFT payments

• Issue invoices and receipts

• Assist with basic billing and medical aid claim submissions (if applicable)

• Maintain daily cash-up and basic financial records

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• Stock & Clinic Operations

• Monitor and control clinic stock (IV fluids, consumables, injectables, disposables)

• Track expiry dates and assist with ordering supplies

• Ensure reception, waiting area, and prep areas are neat and presentable

• Support infection control and hygiene protocols in the clinic

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• Practice Support

• Assist with basic reporting (daily patient list, daily takings)

• Support telehealth bookings and documentation

• Assist with referral tracking and patient loyalty programmes

• Provide general administrative support to the doctor and clinical team

Duties:

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• Matric (Grade 12)

• Certificate or Diploma in one of the following (preferred):

• i) Medical Reception

• ii) Office Administration

• iii) Healthcare / Practice Administration

• At least 1–2 years’ experience in a medical practice, dental practice, or aesthetic clinic

• Computer literate (Microsoft Word, Excel, email, booking systems)

• Good verbal and written communication skills

• Basic understanding of medical terminology and patient confidentiality

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• Advantageous Experience

• Experience working in:

• GP practice

• Aesthetic or cosmetic clinic

• Day hospital or specialist rooms

• Experience with:

• Practice management systems (e.g. Healthbridge, GoodX, or similar)

• Medical aid claims and cash practice management

• Stock control in a clinical environment

• Basic First Aid certificate

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• Personal Attributes

• The successful candidate must be:

• Trustworthy and highly discreet

• Well-organised and detail-oriented

• Professional, presentable, and punctual

• Calm under pressure and able to multitask

• Friendly, empathetic, and patient-focused

• Willing to learn clinical processes and grow with the practice

Location: Johannesburg

Remuneration: Market Related

Closing Date: 27 January 2026

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How to Apply

Send your CV to: staffing@mercielegalconsultants.co.za

Don’t miss this opportunity to join our growing team!

— Apply Now!